Frequently Asked Questions

How can we help you?

Frequently Asked Questions

Shopping & Orders

What is a refurbished product?

A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.

Are the products tested before being shipped to customers?

All units are tested by our expert technical & production team before being made available for purchases.

How do I check if I am eligible for any offers?

You can check for current offers on our website. We also send out regular e-mailers to our registered customers updating them on any new offers.

Do you take bulk orders?

Yes, we do accommodate bulk orders. Just find an item you wanted quoted and click the "Add to Quote" button on the product page. Input the bulk quantity amount your interested in and your contact info and we will get back to you with a quote.

Whom should I contact in case I have any concerns with my order?

You can contact our customer service department for any concerns relating to the order.

What are the payment options on your website?

We offer various payment options to our customers via Visa, MasterCard, PayPal, and American Express

How will I know if my order has been confirmed?

An automatic email is sent to confirm the order once you have submitted and paid for the order. You can contact our customer service department should there be any concerns with your order confirmation.

Can I get a replacement instead of refund?

Yes, as per the policy a replacement can be availed if the product you ordered is in stock and is available with us. Customers would have to request a replacement with our customer service department. We follow a simple rule of first offering the customer a repair service for their product. If we cannot fix the device, we will provide a replacement.

How does the RMA work?

We have a dedicated RMA team which takes care of REPAIR, EXCHANGE, SHIPPING and CREDIT and can be reached by contacting us and we can respond within 24-48 hours on your query.

Is gift wrapping available?

Unfortunately, there is no Gift Wrap option available.

Do these products have any major or minor functional defects?

Units are listed as Grade A unless stated in the description. Our Grade A product standard does not have major functional defects. However, there are certain features of a unit we do not guarantee. We do not guarantee the product to come with additional features (i.e. Webcam, touchscreen, Bluetooth, back-lit keyboard, fingerprint scanner) unless it is written in the descriptions.

How can I review a product?

We have reviews under every product written by our customers. You can also visit our review page to read what our customers have to say about our services and products

How genuine is it to buy products from your website?

We are a Microsoft Authorized Refurbisher which is only attainable after meeting Microsoft’s strict compliance guide. We have been in this business over a decade and have provided our services to over 50k customers. We value every customer who buys from us and ensure that they get the best buying experience through us.

Are exchanges available for refurbished products?

We do not offer any exchanges. We offer refunds or replacement on the product purchased.

Can I modify my order after the purchase?

Sorry, you cannot modify the order after you have made the final purchase.

What if my package arrives damaged?

We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, customer must notify us immediately within 2-3 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.

What do I do if I am not happy with the device I ordered?

You can request a refund within 14 days, however if the unit is not defective the refund is subject to our 15% restocking fee. In addition, if the unit is not defective, we will not take the unit back for repair or replacement.

What kind of accessories does my product come with?

Laptop comes with a Power Adapter. Desktop systems come with a Power Cable, USB keyboard and USB mouse. USB Wi-Fi adapter is included where applicable.

What condition will the battery be in?

The batteries are refurbished and tested. They come with a warranty of 3 months and a run time of 1 hour as a minimum.

Can I use a coupon code or apply the discounted amount after I place an order?

No, we are sorry, you cannot use a coupon code or discount amount after placing the order.

Can we customize the order by adding more computer parts (RAM, HDD, upgrade CPU)?

No, we are sorry that feature is not available. The units are sold preassembled. Some units may have different variations but if you do not see a unit with the specification you are looking for, it means we do not sell the unit with that. You can customize the order only if it is a bulk order of 10 and above units. We work around the specs and provide you a customized costing for it.

Can I buy computer parts only from your website?

System Liquidation does sell parts in our Accessories and Parts section.

Shipping

Do you have delivery in all places or only in particular locations?

At the moment, we have delivery options across USA. To know if a product can be delivered to your location, please check with your zip code on our final order page.

Can I pick my order from HUB/Warehouse

Unfortunately, due to shipping policies all orders must be shipped to the customer. The option to pick up a product from the hub or the warehouse is not available at the moment.

How many days does the product take to ship out?

Most in-stock items will be processed at our warehouse within 2 business days of ordering; however, some orders may take up to 2-4 business days to process and longer. In such cases our customer service department will get in touch with you.

How many attempts will be made to deliver my order?

Only one delivery attempt is made. If no one can be reached for a signature a note is left indicating when and where to pick up the package.

Can my order be delivered at a particular date and time as per my preference?

We are sorry we do not provide this feature in the delivery system. Once the product is ordered it will be shipped out in 2-4 business days depending upon the order.

When will System Liquidation provide me the tracking number?

You will receive an email with your tracking number once your order is processed and shipped.

Returns & Refunds

My order has been cancelled, when will I get my refund?

On order cancellations, refunds are processed once we have received the confirmation on order cancellation. It will take within 7-10 business days. However, it may take 10 -12 business days to reflect in your account.

I have returned my product, when will I get my refund?

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

What is the Return Policy?

Our return policy is 30 days after the customer receives the unit. If the unit is not defective (Buyer’s Remorse) we will still accept returns; however, the refund will be subject to a 15% restocking fee. Refunds are only issued through the original payment method and all returns must have an RMA case number.

Do you send boxes for returns (repair, exchange, or credit)?

No, we do not provide additional boxes for returns. As stated in our warranty page, customers need to send back units in the boxes they received the unit it.

Can you send a field technician to repair my computer?

We are sorry. We do not have field technicians to come and repair customer’s unit. You can call our customer service and discuss your concern. They will provide an RMA number for you to send your device back to the company.

How do I know that my refund has been processed?

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Cancellations

What is the cancellation policy applicable on products?

Requests for order cancellations must be received within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request.

If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. All customers who have requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund. Please note that we are unable to change any information on an order that has been placed. If an error is made on your order from the customers end, it will require a cancellation request and standard fees will apply.

How can I cancel my order?

Requests for order cancellations must be received by us within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request. If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.

Warranty

Warranty Details

Unfortunately, we do not offer any services post-warranty period.

Is there a warranty on the products sold on your site? If so, how can I claim it?

We will provide standard One Year of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.

Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty. Any damages must be reported within 7 days of receiving the unit or it may not be returned or refunded. For all inquires please contact us. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.

Can I buy extended warranty for the products sold on your website?

Unfortunately, we only offer a one-year warranty or a 90-day warranty on certain items. Contact ken@systemliquidation.com for extended warranty inquires.

Will I get a warranty card with the product?

Warranty cards are included with all units when shipped from our warehouse. The invoice provided with the product by the seller can also be used to claim the warranty.

Can we pay the difference to exchange the unit for an upgrade while it is in warranty?

We only replace or exchange units that are the same model and specifications. We do not offer any upgrades.

Can I pay for the repairs for the unit that is now out of warranty?

We are sorry, we do not offer support for units outside of warranty.

Customer Service

How can I get technical support/customer service for the product in warranty?

You can call the customer service line that is on the warranty card. You can also contact us. For all inquiries please us the contact form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.

What are the hours of customer service? Are you open on weekends?

Hours of Operation: 9:30 AM –5:00 PM EST Monday-Friday excl. Holidays

Do you backup customer's data from the defective computer?

As per our warranty, we are not liable for any data left on a unit being returned for warranty service.

What is the status of my RMA?

Our representative issue an RMA number when they receive a complaint. You can call our customer service line and provide the RMA number for an update.