Support

SHIPPING



Please note that every seller has a different cutoff time for orders shipping the day the orders were placed. It's not a guarantee that an order will shipped the next day it is placed.

Most in-stock items will be processed at our warehouse within 2-3 business day of ordering; however, some orders may take up to 4-5 business days to process and longer if they are back-orders. We do not process orders on weekends or major US holidays.

During the holiday season, the influx of orders and weather conditions can delay the delivery of your order. For larger products, delivery times may be longer. Orders will ship using UPS or Via a Transporter for Bulk orders. Standard shipments will arrive within 2-5 business days of leaving our warehouse.

System Liquidation delivers to customers within Continental USA. We reserve the right to cancel orders in cases where destinations are too remote areas which may be subject to UPS' Extended Area Surcharge or otherwise cost-prohibitive to service.

Upon delivery, be sure to verify your order. If you notice any issues or discrepancy please notify our Customer Care Team immediately through the Contact Us form, emailing rma@systemliquidations.com or calling 1-833-547-4693 from 9:30 AM–5:30 PM EST Monday-Friday excl. US Holiday

WARRANTY



We want to give our customers as much peace of mind possible with buying a refurbished computer. Which is why we give 1-year limited warranty support beginning on the original purchase date for Laptops and Desktops. The 1-year limited warranty covers any and all product defects (labor, hardware and software). Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty.

Any damages must be reported within 14 days of receiving the unit or it may not be returned or refunded.

Please retain the box and packing materials. These will be required if you need to ship the computer for Warranty service and maintenance. Computers shipped to System Liquidation with inadequate packaging are deemed potentially damaged and may restrict any and all future Warranty support for that computer. System Liquidation’s will not provide reimbursements for unauthorized third-party repairs.

Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to System Liquidations. If any such unauthorized third-party parts are returned with a computer for Warranty service, the company will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.

System Liquidation is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, the company will not be liable in any way. It is the responsibility of the user to make regular backups of important data. The Warranty will apply only to machines purchased for your use and cannot be transferred.

For all inquiries please send us an email at support@systemliquidation.com or use the Contact Us form.

Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.

Telephone: 1-833-547-4693

Hours of Operation: 9:30 AM–5:00 PM EST Monday-Friday excl. US Holidays

No System can be returned to System Liquidation without authorization from the Customer Care Team.

IMPORTANT NOTES:

  1. Proof of purchase: please send us a full copy of this document mentioning order number, date of purchase, your shipping address, and make/model of the computer. With this, we can determine when does the warranty end for this order.

  2. Serial Numbers: of the affected units, this number will be listed on a 2” x 2” white sticker affixed to the body of the computer as well as the box that it came in.

  3. Reason for RMA request: We would like to know what problem you have experienced so that we can proceed with solution accordingly. (ex: part replacement, full replacement, refund or repair)

RETURNS & REFUNDS



Refunds are only possible for returns made within the 30-day return period.

After the 30-day return period, your order will still be covered under our 1-year limited warranty*. Orders under the limited warranty period are ONLY eligible for repairs or replacements depending upon availability. The product has to be returned in the condition you received it and in its original packaging.

Please help us understand the reason of the return in your email or call to our RMA team.

  • Change of mind: if you have changed your mind after receiving your device and wish to return it to the seller (only applied within 30 days to return to seller), the return will be subject to a 15% restocking fee of the purchase price

  • if there is a problem with the device, please mention the issue. If the issue arises within 30 days, we can replace the unit (if in stock) or repair. You should mention in your email if you would like to repair or want a refund

  • I received a defective/broken device (Please send images of the unit in the email)

  • I received the non-compliant order. (if the order does not match the description when you purchased)

  • I received an incomplete order

System Liquidation will pay for the return shipping, however, the original shipping fees charged when the order was placed are non-refundable. A return shipping label will be electronically sent to you from UPS that you will need to affix to your shipment and you will need to drop it off at your local UPS location for delivery. It will contain your RMA # on it but you should also write this RMA # on the boxes you are returning.

The manner of refund will be on the original method of payment you used.

Regardless of leveraging Warranty or just return window, you will need to be issued an RMA # and a shipping label (which will be sent to you electronically) prior to sending the product back for refund or products that are under Warranty for repairs. In order to get an RMA # and returns shipping label, please contact : 1-833-547-4693 and talk to a member of our Customer Care Team (9:30 AM–5:00 PM EST Monday-Friday excl. US Holidays). or email support@systemliquidation.com

Please have a copy of your emailed receipt (as you may be asked for it) along with knowing your Order #, Date of Purchase, SKU # and Serial # on the product.

Product must be inspected upon our receiving it prior to doing any Warranty repair or Return Refund. This process can take 3-5 business days and may extend during certain periods of the year. Any refunds that System Liquidation’s may issue against Credit Cards can take on average 5-7 business days to post but your payment card issuer can take longer and that is outside of our control. Please follow up with your payment card issuer in the case of any concerns or understanding their timing. As it may take some time to process the return or to service your system, so please be patient during this process but do feel free to follow-up with us if you require an update.

When returning a product to the seller, it is necessary to follow a few essential tips.

In order to ensure efficient handling, take pictures of the product from all angles before sending it back (you can put these pictures on the after-sales service interface with the merchant). This will protect you from potential problems during transport Moreover, before returning your product, it is important to protect it as well as possible:

  • Use the packaging in which the unit arrived

  • Paste the RMA shipment label on the box

  • Check that the device is well packed and cannot move in its packaging. To do this, use cardboard pads, bubble wrap, protective foam...

  • You must back up your computer data, disable all services and features, and restore the default settings by deleting the hard drive and reinstalling the OS.

  • If the product is missing items that originally shipped with it or in a different condition than shipped, the return may be rejected and no refund given.

We do not take any responsibility for the data lost during repair / refund
*Some conditions may apply. Please see the "FREE Warranty" tab on the applicable Product Details Page and read our Warranty page.

CANCELLATIONS



If you've placed your just order and have changed your mind, we would recommend you inform us within 24 hours (excluding Weekends and Holidays). Once the package is shipped, it is much harder to cancel.

If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.

All customer requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund.

Please note that we are unable to change any information on an order that has been placed. If an error is made on your order, it will require a cancellation request and standard fees will apply.

System Liquidation reserves the right to cancel orders for any reason, including but not limited to; out of stocks, pricing errors and suspected fraud attempts. Cancellations of this nature, where they are not customer requested but performed at System Liquidation ‘s sole discretion, will not be subject to the cancellation fee listed above. System Liquidation will do our best to communicate any cancellations with you.