Frequently Asked Questions

Shopping & Orders

A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.

All units are tested by our expert technical & production team before being made available for purchases.

You can check for current offers on our website. We also send out regular e-mailers to our registered customers updating them on any new offers.

Yes, we do accommodate bulk order. Please email ken@systemliquidation.com for any bulk order inquires you may have.

All orders are only placed online. For bulk orders please reach out to ken@systemliquidation.com for more information

You can contact our customer service department for any concerns relating to the order. You can contact us on 1-833-547-4693 or write to us on support@systemliquidation.com and we can respond within 24-48 hours on your query.

We offer various payment options to our customers via Visa, MasterCard, PayPal, and American Express

An automatic email is sent to confirm the order once you have submitted and paid for the order. You can contact our customer service department should there be any concerns with your order confirmation.

Yes, as per the policy a replacement can be availed if the product you ordered is in stock and is available with us. Customers would have to request a replacement with our customer service department. We follow a simple rule of first offering the customer a repair service for their product. If we cannot fix the device, we will provide a replacement.

We have a dedicated RMA team which takes care of REPAIR, EXCHANGE, SHIPPING and CREDIT and can be reached on 1-833-547-4693 or support@systemliquidation.com and we can respond within 24-48 hours on your query.

Unfortunately, there is no Gift Wrap option available.

Units are listed as Grade A unless stated in the description. Our Grade A product standard does not have major functional defects. However, there are certain features of a unit we do not guarantee. We do not guarantee the product to come with additional features (i.e. Webcam, touchscreen, Bluetooth, back-lit keyboard, fingerprint scanner) unless it is written in the descriptions.

We have reviews under every product written by our customers. You can also visit our review page to read what our customers have to say about our services and products

We are a Microsoft Authorized Refurbisher which is only attainable after meeting Microsoft’s strict compliance guide. We have been in this business over a decade and have provided our services to over 50k customers. We value every customer who buys from us and ensure that they get the best buying experience through us.

We do not offer any exchanges. We offer refunds or replacement on the product purchased.

Sorry, you cannot modify the order after you have made the final purchase.

We do not face this problem or issues very often as we take complete precautionary steps to ensure that we provide damage free packaging on all our products. We advise the customer to refuse the shipment if the damages are visible. If the package is accepted and the damages are found later, customer must notify us immediately within 2-3 days with pictures of the condition of the box and the unit. We then file for claims and once we receive a claims number, customers can request a replacement or refund.

You can request a refund within 14 days, however if the unit is not defective the refund is subject to our 15% restocking fee. In addition, if the unit is not defective, we will not take the unit back for repair or replacement.

For all inquiries please send us an email at support@systemliquidation.com for call us on 1-833-547-4693. We will do our best to help you out in case of any query.

Laptop comes with a Power Adapter. Desktop systems come with a Power Cable, USB keyboard and USB mouse. USB Wi-Fi adapter is included where applicable.

The batteries are refurbished and tested. They come with a warranty of 3 months and a run time of 1 hour as a minimum.

No, we are sorry, you cannot use a coupon code or discount amount after placing the order.

No, we are sorry that feature is not available. The units are sold preassembled. Some units may have different variations but if you do not see a unit with the specification you are looking for, it means we do not sell the unit with that. You can customize the order only if it is a bulk order of 10 and above units. We work around the specs and provide you a customized costing for it. For bulk orders please write to ken@systemliquidation.com

System Liquidation does sell parts in our Accessories and Parts section.

Warranty

Unfortunately, we do not offer any services post-warranty period.

We will provide standard One Year of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.
Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty. Any damages must be reported within 7 days of receiving the unit or it may not be returned or refunded. For all inquires please send us an email at support@systemliquidation.com or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. 1-833-547-4693

Unfortunately, we only offer a one-year warranty or a 90-day warranty on certain items.
Contact ken@systemliquidation.com for extended warranty for educational institutions.

Warranty cards are included with all units when shipped from our warehouse. The invoice provided with the product by the seller can also be used to claim the warranty.

We only replace or exchange units that are the same model and specifications. We do not offer any upgrades.

We are sorry, we do not offer support for units outside of warranty.

Cancellations

Requests for order cancellations must be received within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request.
If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. All customers who have requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund. Please note that we are unable to change any information on an order that has been placed. If an error is made on your order from the customers end, it will require a cancellation request and standard fees will apply.

Requests for order cancellations must be received by us within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request. If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.

Shipping

At the moment, we have delivery options across USA. To know if a product can be delivered to your location, please check with your zip code on our final order page.

Unfortunately, due to shipping policies all orders must be shipped to the customer. The option to pick up a product from the hub or the warehouse is not available at the moment.

Yes, we do charge for shipping. Prices listed on our website are without tax or shipping included.

Most in-stock items will be processed at our warehouse within 2 business days of ordering; however, some orders may take up to 2-4 business days to process and longer. In such cases our customer service department will get in touch with you.

Only one delivery attempt is made. If no one can be reached for a signature a note is left indicating when and where to pick up the package.

We are sorry we do not provide this feature in the delivery system. Once the product is ordered it will be shipped out in 2-4 business days depending upon the order.

You will receive an email with your tracking number once your order is processed and shipped.

Payment

On order cancellations, refunds are processed once we have received the confirmation on order cancellation. It will take within 7-10 business days. However, it may take 10 -12 business days to reflect in your account.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Our return policy is 30 days after the customer receives the unit. If the unit is not defective (Buyer’s Remorse) we will still accept returns; however, the refund will be subject to a 15% restocking fee. Refunds are only issued through the original payment method and all returns must have an RMA case number

No, we do not provide additional boxes for returns. As stated in our warranty page, customers need to send back units in the boxes they received the unit it.

We are sorry. We do not have field technicians to come and repair customer’s unit. You can call our customer service and discuss your concern. They will provide an RMA number for you to send your device back to the company.

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns that were originally purchased with an electronic gift card. Customers are sent the timeframe for returns in the email with their RMA number. Refunds generally occur within 7-10 business days of our receipt of the unit.

Customer Service

You can call the customer service line that is on the warranty card. You can also contact us For all inquiries please send us an email at support@systemliquidation.com or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system. Telephone: 1-833-547-4693

Hours of Operation: 9:30 AM –5:00 PM EST Monday-Friday excl. Holidays

As per our warranty, we are not liable for any data left on a unit being returned for warranty service.

Our representative issue an RMA number when they receive a complaint. You can call our customer service line and provide the RMA number for an update